Geistlich Sons Limited Pension Scheme (PO-8954)

Ombudsman’s Determination

Outcome

I do not uphold Mrs H’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs H has complained that the Trustees have stopped a widow’s pension she was receiving in respect of her late husband’s membership of the Scheme. On the basis that the pension would continue for the rest of her life she made a life changing decision to return to the Philippines. The loss of the pension has put her in financial difficulties and there are no support systems in the Philippines. Mrs H wishes the pension to be reinstated or compensation paid.