Aegon Pension Plan (PO-9218)

Ombudsman’s Determination

Outcome

Mr Y’s complaint is upheld. To put matters right Aegon should calculate the notional values of Mr Y’s funds, in accordance with the directions at the end of this Determination, and pay the difference between these values and the actual values paid.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained about the amount of time Aegon took to transfer his pension funds from policies numbered 4754696 and 4754396 to a new platform, Aegon One Retirement (AOR), under policy numbers 70737774, 70741886 and 70737770.