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Complainant: Mr S
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: PO-9916
Outcome: Not upheld
Respondent: Suffolk Life
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Suffolk Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S has complained about Suffolk Life’s decision to require him to transfer his SIPP to another provider.

Mr S has complained that this action is unreasonable and unjustified and has caused him significant distress.

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