Friends Provident Annuity (PO-10301)
Complainant: Mrs L
Complaint Topic: Death benefits
Ref: PO-10301
Outcome: Not upheld
Respondent: Friends Life
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs L’s complaint and no further action is required by Friends Life.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs L’s complaint is that she disagrees with the decision of Friends Life that she is not entitled to a spouse’s pension under her late husband’s annuity.
View determination
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