NHS Pension Scheme (PO-10355)

Ombudsman’s Determination

Outcome

Mr S’ complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, NHS BSA should pay Mr S £2,000 for the significant distress and inconvenience caused by the incorrect information it provided.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S has complained that he was misinformed on when he would be able to take the entirety of his pension benefits on an unreduced basis.