Halifax Share Dealing SIPP (PO-10410)

Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and no further action is required by AJ Bell and Halifax.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms R has complained about:-

• The charges and fees applied by AJ Bell to her Self-Invested Personal Pension (SIPP).
• AJ Bell’s administration of  her SIPP concerning the provision of inadequate information and  unanswered queries.
• Halifax’s failure to provide annual statements which clearly show investment performance.
• A failure to send her a welcome pack when she set up the SIPP.

The processes used by AJ Bell and Halifax do not give new investors full information and details concerning the fee structure.