Principal Civil Service Pension Scheme (PO-10417)

 Ombudsman’s Determination

Outcome

I do not uphold Dr S’ complaint.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr S is complaining that she has incurred a significant tax liability of around £8,000 due to Xafinity Paymaster (XP), the previous Scheme administrator’s mistake in not aggregating her two civil service pensions. Dr S also states that she is aggrieved that XP offered her a belated option of aggregation. In view of the mistake, Dr S would like her pensions re-aggregated and her tax paid by MyCSP. Dr S is also unhappy that the disaggregation of her pension would mean a personal loss of around £100,000. Dr S believes that MyCSP and the Cabinet Office mishandled her case.