British Cement Association Pension Scheme (PO-10463)

Ombudsman’s Determination

Outcome

Dr S complaint against the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the Trustee should increase the maladministration compensation to £500 for the distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr S was quoted a pension of £4,758.24 per annum payable at age 65 from the Scheme when he left employment with the British Cement Association,  on 30 April 1984. On his retirement at age 65 the pension he actually received was £3,334.80 per annum as it was realised that the previous figure was overstated. Dr S would like JLT to honour the quoted pension of  £4,758.24 per annum and pay the arrears due to him.