NHS Pension Scheme (PO-10556)
Complainant: Mrs N
Complaint Topic: Benefits: incorrect calculation
Ref: PO-10556
Outcome: Not upheld
Respondent: 1. NHS Business Authority
2. The Gables Surgery
2. The Gables Surgery
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs N’s complaint and no further action is required by NHSBSA and The Surgery.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs N is complaining that NHSBSA provided her with an incorrect benefit quotation. She says that she relied on the incorrect figures to retire at age 60. She contends that she should be compensated for the loss of her pension benefits.
View determination
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