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Universities Superannuation Scheme (PO-10998)

Complainant: Mrs N
Complaint Topic: Ill Health
Ref: PO-10998
Outcome: Not upheld
Respondent: Universities Superannuation Scheme Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by Universities Superannuation Scheme Limited.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint concerns USS refusing to reimburse the legal fees she incurred when applying for ill health retirement. Mrs N says that she needed legal assistance due to the emotional strain and complexity of the issue. Mrs N also believes that unnecessary delays and errors were made by USS.

View determination

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