Railways Pension Scheme (PO-11133)

Ombudsman’s Determination

Outcome

Miss T’s complaint is upheld and to put matters right RPMI should refer the decision back to the Committee, which should make the decision afresh taking into account all relevant evidence within 28 days of the date of this determination.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss T’s complaint against RPMI is in regard to the lump sum death benefit, which arose as a result of Mr Y’s death, and its allocation at the absolute discretion of the Committee, by delegation from the Trustee.

Miss T feels that she should have received 100% of the lump sum death benefit as she witnessed Mr Y complete a nomination form to this effect. She also feels that all the relevant evidence was not taken into account by the Trustee.