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Complainant: Miss N
Complaint Topic: Benefits: incorrect calculation
Ref: PO-11368
Outcome: Not upheld
Respondent: HSC Pension Service
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Miss N’s complaint and no further action is required by HSC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss N complains that HSC incorrectly calculated the amount of money she could earn, without her pension being subject to abatement.  She also complains that HSC failed to provide details of her earnings limit on a quarterly basis.

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