Trafalgar House Pension Trust (PO-11427)

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N contends that his statement of benefits on leaving employment was legally binding and the Trustees are obliged to honour the figures shown on the statement, backdating any missed payments to date.

Mr N highlights that his case is similar to a previous case determined by the Ombudsman, and as such a precedent was set which should be applied to his case.