Local Government Pension Scheme (PO-11605)

Ombudsman’s Determination

Outcome

Mrs N complaint is upheld and to put matters right Merseyside should pay Mrs N the difference between the pension she is receiving and the pension she was told she would receive.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N is unhappy because Merseyside provided her with an inaccurate benefits statement, which she relied on before retiring early. In particular, Merseyside led her to believe that her pension benefits would be higher than they were.