NHS Pension Scheme (PO-11609)

Ombudsman’s Determination

Outcome

Mr E’s complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, NHS BSA shall compensate Mr E for the error it made.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that NHS BSA incorrectly re-enrolled him in the 2008 Section of the Scheme. Mr E says that the Scheme refused to pay him pension benefits under the 2008 Section and instead it started paying him pension benefits under the 1995 Section that he did not ask for.