John Lewis Partnership Pension Scheme (PO-11695)
Ombudsman’s Determination
Outcome
Mr N’s complaint is upheld and to put matters right the Trustee should reconsider its decision to cease Mr N’s pension. It should also pay Mr N £500 for non-financial injustice.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr N has complained that the Trustee did not take the decision to cease his ill health retirement pension in a proper manner. In particular, he considers it placed too great a reliance on the advice from its own occupational health physician and did not give reasons for preferring her advice.
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