Skip to main content

John Lewis Partnership Pension Scheme (PO-11695)

Complainant: Mr N
Topic: Ill Health
Ref: PO-11695
Outcome: Upheld
Respondent: John Lewis Partnership Trust for Pensions

Ombudsman’s Determination


Mr N’s complaint is upheld and to put matters right the Trustee should reconsider its decision to cease Mr N’s pension. It should also pay Mr N £500 for non-financial injustice.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that the Trustee did not take the decision to cease his ill health retirement pension in a proper manner. In particular, he considers it placed too great a reliance on the advice from its own occupational health physician and did not give reasons for preferring her advice.

View determination


Related decisions

  • Hargreaves Lansdown (84929/1)

    Complainant: Dr J Williams
    Respondent: Hargreaves Lansdown Asset Management Ltd – (HL).
    Outcome: Not upheld
    Topic: Transfers: general
    Ref: 84929/1
  • The Principal Civil Service Pension Scheme (Q00117)

    Complainant: Mr V Hill
    Respondent: Mr V Hill Scheme The Principal Civil Service Pension Scheme (PCSPS) Employer
    The Home Office Manager Civil Service Pensions (CSP)
    Ref: Q00117