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John Lewis Partnership Pension Scheme (PO-11695)

Complainant: Mr N
Complaint Topic: Ill Health
Ref: PO-11695
Outcome: Upheld
Respondent: John Lewis Partnership Trust for Pensions
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right the Trustee should reconsider its decision to cease Mr N’s pension. It should also pay Mr N £500 for non-financial injustice.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that the Trustee did not take the decision to cease his ill health retirement pension in a proper manner. In particular, he considers it placed too great a reliance on the advice from its own occupational health physician and did not give reasons for preferring her advice.

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