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John Lewis Partnership Pension Scheme (PO-11695)

Complainant: Mr N
Complaint Topic: Ill Health
Ref: PO-11695
Outcome: Upheld
Respondent: John Lewis Partnership Trust for Pensions
Type: Pension complaint or dispute

Ombudsman’s Determination


Mr N’s complaint is upheld and to put matters right the Trustee should reconsider its decision to cease Mr N’s pension. It should also pay Mr N £500 for non-financial injustice.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that the Trustee did not take the decision to cease his ill health retirement pension in a proper manner. In particular, he considers it placed too great a reliance on the advice from its own occupational health physician and did not give reasons for preferring her advice.

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