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Local Government Pension Scheme (PO-12177)

Complainant: Ms N
Topic: Misquote/misinformation
Ref: PO-12177
Outcome: Not upheld
Respondent: Royal Borough of Greenwich
Type: Pension complaint or dispute

Ombudsman’s Determination


I do not uphold Ms N’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms N has complained that she has suffered a loss of expectation due to the Council incorrectly including a retention payment in her pensionable pay. As a result, her annual pension statements were overinflated leading her to expect a higher pension. Ms N says this means she will now receive a much lower pension when she retires, and she does not have the time or ability to make up the difference.

Ms N feels that the compensation that she received from the Council is not adequate, especially as the Council took so long to inform those affected by the error, and no explanation has been given as to why affected employees were not informed earlier. She would like to receive further compensation for the distress and inconvenience that she has suffered, and would like the higher level of pension honoured.

View determination


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