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Hornbuckle SIPP (PO-12302)

Complainant: Mr S
Complaint Topic: Misquote/misinformation
Ref: PO-12302
Outcome: Not upheld
Respondent: Hornbuckle
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Hornbuckle.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint is about the misinformation he says Hornbuckle provided to him on how to sell shares from his Self-Invested Personal Pension (SIPP). As a result, there were delays in selling shares which Mr S claims led to a financial loss.

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