Aviva Section 32 Buyout Bond (PO-12714)
Complainant: Mr N
Complaint Topic: Benefits: incorrect calculation
Ref: PO-12714
Outcome: Not upheld
Respondent: Aviva UK Life
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by Aviva.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr N has complained that Aviva have not provided a full and proper pension at the Plan’s maturity date. Mr N believes that Aviva should pay the full value of the guaranteed minimum pension (the GMP) from the Plan’s Benefit Date of 12 July 2013 (his 60th birthday).
View determination
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