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Yorkshire and Clydesdale Bank Pension Scheme (PO-12899)

Complainant: Mr Y
Complaint Topic: Misquote/misinformation
Ref: PO-12899
Outcome: Partly upheld
Respondent: 1. National Australia Bank (the Bank)
2. Yorkshire and Clydesdale Pension Trustees Limited (the Trustees)
3. Equiniti Limited (Equiniti)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr Y’s complaint against Equiniti, the Bank and the Trustees is partly upheld. To put matters right, within 21 days, Equiniti and the Bank should both pay Mr Y £500, making a total of £1,000 to compensate for the significant distress and inconvenience he has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that during a redundancy exercise neither the Bank nor the Trustees provided him with a pension pack or the retirement options available to him, and Equiniti miscalculated his annual allowance in response to his enquiries, which together resulted in a delay in his benefits being paid.

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