Aviva Section 32 Policy (PO-13538)
Complainant: Mr N
Complaint Topic: Transfers: general
Ref: PO-13538
Outcome: Partly upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mr N’s complaint against Aviva is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Aviva should pay Mr N £1,000 for distress and inconvenience.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr N believes that the transfer value Aviva have paid does not represent the true value of the Policy.
View determination
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