Principal Civil Service Pension Scheme (PO-13725)

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Cabinet Office and MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint is that MyCSP and the Cabinet Office have incorrectly determined that part of the gross pay paid to him in 2014/15 was not pensionable. Mr Y says he has suffered a financial loss which is still continuing, as he received a lower tax free lump sum and pension as a result of the incorrect calculation of his final pensionable earnings. Mr Y also complains that the Cabinet Office did not adequately address the points he raised in his appeal for a stage two decision, under the PCSPS’ internal dispute resolution procedure (IDRP).