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CMG UK Pension Scheme (PO-13742)

Complainant: Mr T
Complaint Topic: Post retirement increases (escalation): RPI/CPI
Ref: PO-13742
Outcome: Partly upheld
Respondent: 1. CMG Pension Trustees Limited (the Trustees)
2. JLT Benefits Solutions Limited (JLT)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr T’s complaint against the Trustees and JLT is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, JLT shall pay Mr T £500 for the significant distress and inconvenience he has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T’s complaint against the Trustees and JLT is the basis for revaluing his Scheme pension benefits which was changed from Retail Prices Index (RPI) to Consumer Prices Index (CPI), but he was not informed.

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