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ICL Group Pension Plan (PO-14177)

Complainant: Mr N
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: PO-14177
Outcome: Not upheld
Respondent: The Trustees of the ICL Group Pension Plan
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint against the Trustee is about its decision to backdate a change to the ‘Late Retirement Factor’ (LRF) that is applied to an element of his entitlement.

View determination

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