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Complainant: Mrs T
Complaint Topic: Benefits: incorrect calculation
Ref: PO-14225
Outcome: Not upheld
Respondent: 1. Chesterfield Royal Hospital NHS Foundation Trust (the Trust)
2. NHS Business Services Authority (NHSBSA)
Type: Pension complaint or dispute
Date:

Ombudsman’s determination

Outcome

I do not uphold Mrs T’s complaint and no further action is required by the Trust and NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T is complaining about the Trust and NHSBSA because she is unhappy about the reduction applied to her pension. She says that she was not informed that she would lose her special class status if she retired before age 55, and the effect this would have on her pension.

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