We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

PGS (UK) Pension Fund (PO-14414)

Complainant: Mr M
Complaint Topic: Misquote/misinformation
Ref: PO-14414
Outcome: Not upheld
Respondent: JLT Benefit Solutions Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr M’s complaint and no further action is required by JLT.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr M is complaining that he received an incorrect quotation from JLT which was £30,000 higher than his actual entitlement under the Fund.

View determination

Download

Related decisions

  • Fee Paid Judicial Pension Scheme (CAS-45233-Y4G1)
    Complainant: Mr T
    Respondent: Ministry of Justice
    XPS Pensions Consulting Limited
    Outcome: Upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-45233-Y4G1
    Date:
  • Firemen’s Pension Scheme 1992 (CAS-84082-Y3B5)
    Complainant: Mr R
    Respondent: South Wales Fire & Rescue Authority
    Rhondda Cynon Taff County Borough Council
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-84082-Y3B5
    Date:
View all decisions