Phoenix Life Personal Pension Plan (PO-14633)
Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: PO-14633
Outcome: Not upheld
Respondent: Phoenix Life
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by Phoenix.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr N has complained that Phoenix provided him with misinformation regarding his pension entitlement from the Plan.
View determination
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