The Essential SIPP (PO-14642)
Complainant: Mr T
Complaint Topic: Charges/fees
Ref: PO-14642
Outcome: Upheld
Respondent: Stadia Trustees
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mr T’s complaint is upheld and to put matters right Stadia should provide him with a pro-rata refund of the annual management fee for 2016/17 and pay him £500 for the distress and inconvenience caused by its maladministration.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr T’s complaint has arisen because Stadia accepted an annual management fee of £660 for the full 2016/17 SIPP year, despite knowing that the management of the SIPP was transferring to another provider.
View determination
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