Standard Life Stakeholder Plan (PO-14679)

Ombudsman’s Determination

Outcome

I do not uphold Mrs G’s complaint and no further action is required by Standard Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs G says Standard Life has failed to provide sufficient information to clarify the performance of a fund her pension was invested in.

Mrs G says the value of her Plan only increased by £294 between 9 August 2015 and 27 April 2016 (the Period), although she had contributed a further £2,700. Mrs G says she will continue to maintain that her final fund value was not correctly calculated, unless Standard Life can show how it worked out the investment gain.