FP1 Retirement Fund (PO-15468)

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld, and to put matters right Fast Pensions should provide Mr E with the information he requested and assist in allowing him to exercise his statutory right to a transfer to a provider of his choice, if he so wishes. Fast Pensions should also pay Mr E £2,000 to reflect the prolonged distress and inconvenience caused to him by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E complains that Fast Pensions failed to respond to his requests for information about the Plan, despite him sending several reminders to Fast Pensions.