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Addis Ltd & Associated Companies 1972 Staff Pension and Assurance Scheme
(PO-15974)

Complainant: Mr Y
Complaint Topic: Misquote/misinformation
Ref: PO-15974
Outcome: Not upheld
Respondent: Legal & General
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Legal & General

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint is that his pension with Legal & General is less than the Trustees of the Scheme said had been secured for him in its letter of 16 April 2003. Mr Y says his ‘loss’ remained unknown to him until his normal retirement date (NRD). He is of the opinion that Legal & General is liable to cover his loss and that it should additionally compensate him for its participation in the ‘deception’.

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