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Aviva Section 32 (PO-16395)

Complainant: Mr L
Complaint Topic: Transfers: general
Ref: PO-16395
Outcome: Not upheld
Respondent: Aviva UK & Ireland Life
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L has complained that Aviva would not allow him to make further contributions to the Policy in order to enable him to transfer it to his Self-Invested Personal Pension (SIPP) and take advantage of pension flexibilities.

View determination

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