Aviva Personal Pension Scheme (PO-16687)
Complainant: Mrs S
Complaint Topic: Death benefits
Ref: PO-16687
Outcome: Not upheld
Respondent: Aviva UK Life
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs S’s complaint, and no further action is required by Aviva.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs S’s complaint about Aviva is that it did not take into account the expression of wish form completed by her fiance Mr R when it decided how to distribute the lump sum payable from the Scheme on Mr R’s death.
View determination
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