NHS Pension Scheme (PO-16841)
Complainant: Mrs K
Complaint Topic: Benefits: incorrect calculation
Ref: PO-16841
Outcome: Upheld
Respondent: Brighton and Sussex University Hospitals NHS Trust
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mrs K’s complaint is upheld and to put matters right, BSUH should pay Mrs K £1,000 in respect of the significant distress and inconvenience it caused.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs K received an incorrect estimated retirement quotation in respect of her pension benefits on 12 October 2015. Based on this information Mrs K left her employer and claimed her pension benefits. Mrs K said the lower than expected pension benefits she now receives has left her in financial difficulty.
View determination
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MyCSP
Outcome: Not upheldComplaint Topic: Benefits: incorrect calculationRef: CAS-100357-F0Y8Date: