Friends Life Trustee Transfer Plan (PO-16879)
Complainant: Mr H
Complaint Topic: Misquote/misinformation
Ref: PO-16879
Outcome: Not upheld
Respondent: Friends Life
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr H’s complaint and no further action is required by Friends Life.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr H has complained that he was given erroneous information by Friends Life about the date which would be used to calculate his transfer value and subsequent transfer payment. The fund value quoted to him the day before his transfer payment was actually processed was £1,500 higher than the amount he received.
View determination
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