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Atos (Sema) Pension Scheme (PO-17220)

Complainant: Mr K
Complaint Topic: Misquote/misinformation
Ref: PO-17220
Outcome: Not upheld
Respondent: 1. The Trustees of the Atos (Sema) Pension Scheme (the Trustee)
2. Xafinity Consulting Limited (Xafinity)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr K’s complaint and no further action is required.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr K’s says the Trustee and Xafinity failed to keep adequate membership records, mishandled his enquiries, and unreasonably delayed dealing with his complaint.

View determination

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