Friends Life Personal Pension Plan (PO-17643)
Mr Y’s complaint is upheld and Friends Life shall pay him £500 in respect of distress and inconvenience.
My reasons for reaching this decision are explained in more detail below.
Mr Y has complained that Friends Life did not complete his transfer as requested. This resulted in a financial loss, which Friends Life have now calculated and paid into the Plan. Mr Y does not agree with the amount offered by Friends Life in acknowledgement of non-financial injustice.
- Fidelity FundsNetwork Pension (CAS-74121-W6S9)Complainant: Mr RRespondent: Fidelity InternationalOutcome: Partly upheldComplaint Topic: Transfers: generalRef: CAS-74121-W6S9Date:
- Growth Plan & Social Housing Pension Scheme (CAS-46702-B9D7)Complainant: Mr RRespondent: TPT Retirement Solutions LimitedOutcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-46702-B9D7Date: