Pinnacle Pension Scheme (PO-17914)

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right Chartwell should within 14 days provide Mr N with the information he has requested. It should also pay Mr N £2,000 for the significant distress and inconvenience he has experienced.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that he has been unable to obtain any information on his pension benefits with the Scheme. He has written to Chartwell and Mr Payne the sole director of Chartwell on several occasions and via recorded delivery and has received no response.