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Pearl Staff Group Pension Scheme (PO-18030)

Complainant: Mrs S
Complaint Topic: Transfers: general
Ref: PO-18030
Outcome: Not upheld
Respondent: First Actuarial LLP
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by First Actuarial.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S says First Actuarial unreasonably delayed the transfer out process. But for the delay, her total transfer payment would have been £3,722 higher.

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