Fidelity Buy Out Plan (PO-18110)
Complainant: Mr T
Complaint Topic: Administration
Ref: PO-18110
Outcome: Not upheld
Respondent: Fidelity International Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr T’s complaint and no further action is required by Fidelity.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr T has complained that when he completed an online transaction to switch the funds in the Plan, he was unaware that this would rebalance all of his holdings in the Plan. He believes this has led to a loss caused by the online system being unfit for purpose.
View determination
DownloadRelated decisions
- Prudential Additional Voluntary Contributions Scheme (CAS-68579-M6P0)Complainant: Mr NRespondent: PrudentialOutcome: Not upheldComplaint Topic: AdministrationRef: CAS-68579-M6P0Date:
- Pension Protection Fund (CAS-119712-W0T6)Complainant: Mr YRespondent: The Board of the PPFOutcome: Not upheldComplaint Topic: AdministrationRef: CAS-119712-W0T6Date: