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Aviva Section 32 Buyout Plan (PO-18968)

Complainant: Mr P
Complaint Topic: Misquote/misinformation
Ref: PO-18968
Outcome: Not upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr P’s complaint and no further action is required by Aviva
My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr P has complained that Aviva has refused to honour the contract he has for pension increases at 3% a year to be applied to the pension.

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