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Tesla Motors Limited Pension Scheme (PO-19200)

Complainant: Ms N
Complaint Topic: Misquote/misinformation
Ref: PO-19200
Outcome: Upheld
Respondent: Tesla Motors Limited
Type: Pension complaint or dispute

Ombudsman’s Determination


Ms N’s complaint is upheld and to put matters right Tesla should pay her £500 for the significant distress and inconvenience caused by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms N’s complaint is that Tesla failed to pay the compensation it agreed to pay in respect of a previous complaint which she brought to this office, under reference PO-12111.

View determination


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