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Principal Civil Service Pension Scheme (PO-2747)

Complainant: Mrs A
Complaint Topic: Transfers: general
Ref: PO-2747
Outcome: Upheld
Respondent: 1. MyCSP
2. The Pension Schemes Executive
3. The Prudential Assurance Company Limited
Type: Pension complaint or dispute

Ombudsman’s Determination


Mrs A’s complaint is upheld, and to put matters right Prudential should provide a personal pension plan for her, containing the appropriate amount of money.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs A has complained that neither the PCSPS nor Prudential is accepting responsibility to provide her with pension benefits which in 1990 she requested to be transferred from the PCSPS to Prudential.

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