Principal Civil Service Pension Scheme (PO-2747)
Complainant: Mrs A
Complaint Topic: Transfers: general
Ref: PO-2747
Outcome: Upheld
Respondent: 1. MyCSP
2. The Pension Schemes Executive
3. The Prudential Assurance Company Limited
2. The Pension Schemes Executive
3. The Prudential Assurance Company Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mrs A’s complaint is upheld, and to put matters right Prudential should provide a personal pension plan for her, containing the appropriate amount of money.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs A has complained that neither the PCSPS nor Prudential is accepting responsibility to provide her with pension benefits which in 1990 she requested to be transferred from the PCSPS to Prudential.
View determination
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