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Complainant: Ms Y
Complaint Topic: Death benefits
Ref: PO-5957
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Ms Y’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms Y complains about the refusal of NHSBSA to award her a pension and a lump sum from the Scheme following the death of her brother (Dr Y).

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