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Complainant: Mr H
Complaint Topic: Misquote/misinformation
Ref: PO-8113
Outcome: Not upheld
Respondent: London Victoria (LV=)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by LV=.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H has complained that LV= failed to act on his instructions which has led to a financial loss.

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