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NHS Pension Scheme (PO-8852)

Complainant: Mr B
Complaint Topic: Ill Health
Ref: PO-8852
Outcome: Not upheld
Respondent: NHS Business Service Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr B’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr B’s complaint is that NHS BSA rejected his late father’s application to commute his ill-health retirement benefits into a lump sum payment.

View determination

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