Local Government Pension Scheme (PO-9189)

Ombudsman’s Determination

Outcome

Mr S’ complaint against LBWF is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, LBWF should pay Mr S compensation for the significant distress and inconvenience caused to him by its mishandling of his case.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S is complaining that LBWF and Capita are refusing to provide him with a transfer value following his redundancy in October 2010 and are not allowing him to transfer his pension to another scheme. Mr S also says that LBWF have failed to communicate properly with him and this caused delays in obtaining information.