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Allied Domecq Pension Fund (PO-9229)

Complainant: Mr T
Complaint Topic: Misquote/misinformation
Ref: PO-9229
Outcome: Partly upheld
Respondent: 1. Allied Domecq First Pension Trust Limited (the Trustee)
2. Allied Domecq Pensions (the Administrator)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr T’s complaint against the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, the Trustee should pay Mr T £500 for the significant distress and inconvenience caused to him by the misinformation he received. The complaint against the Administrator is not upheld.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T has complained that he was misinformed about the revaluation method which applied to his deferred pension.

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