Teachers’ Pension Scheme (PO-9460)

Ombudsman’s Determination

Outcome

Mr F’s complaint against TP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, TP should pay Mr F £1,000 for the significant distress and inconvenience he has experienced.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr F’s complaint against TP is about incorrect information that was provided in a number of telephone calls regarding his second phased retirement. This information contradicted written information, however, he was assured that the information given over the phone was correct and that the website and written information was not.

Mr F says that he relied on this information and reduced his hours to take second phased retirement. He calculates his financial loss to be approximately £3,000 a year plus lump sum.