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Complainant: Ms R
Complaint Topic: Ill Health
Ref: PO-9995
Outcome: Partly upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and no further action is required by NHS BSA

Ms R’s complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NHS BSA should pay Ms R £500 for the significant distress and inconvenience that she has experienced.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms R’s complaint against NHS BSA is that she has been refused Tier 2 ill health benefits under Regulation E2A of The National Health Service Pension Scheme Regulations 1995.

Ms R requests that the matter should be put right by NHS BSA finding that she is eligible for Tier 2.

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